With the advent of technology to previously unimaginable heights, the importance of workplace and business communication has become even more profound. Gone are the days when businessmen would reach their office and find stacks of letters and notices lying on their desk. This is the digital era, and the presence of BlackBerry’s and other mail exchange devices means that these same businessmen are never out of the loop, at any point of the day now.
Communication is a pretty generic term and it takes up different meanings in different scenarios. When we speak of business communication we literally mean the channels of exchange of thoughts and opinions and orders that exist within a business organization, and also the channels that pass from one organization to another. The two communicating parties can be partners or one of them can be a vendor of the other one. And in today’s highly globalized marketplace, these are relationships that are not uncommon by any means.
Latest Communication Technology
As already mentioned, the digital era has brought with it many new facets and means for the purpose of business communication. ‘Snail Mail’ is no longer an option for the parties involved, and today one can reach a colleague or a superior instantly with the touch of a button. BlackBerry smartphones are what started this trend on a big scale, and these gave businessmen the opportunity to check their emails at any time, speak on the phone and text each other at any time, and also make video calls at any time. The Apple iPhone soon found its way into corporate hands, and this eventually led to the introduction of Android based phones as well.
The latest entrant in the field is the Apple iPad and other competing tablets, and these perform all the aforementioned tasks with ease. It is very important for business organizations to embrace the latest technology for communication purposes. Doing so not only showcases an attitude that is open to new innovations, but it also adds an air of professionalism and technological superiority about the company itself.
The Importance of Business Communication
Business communication consists of two aspects, internal and external communications. Internal communications take place when people within the same company communicate and interact with each other. Large workforces in the biggest companies make this an essential aspect of running any business, and this involves the passing of orders, the reporting of results, the reporting of complaints, the discussion of new ideas, the examination of client needs, the determining of marketing strategies, the production of the goods and the motivating of employees. All of these aspects are crucial for the smooth running of a business, and embracing new technology in the modern world for these purposes will be nothing but helpful.
The other form of communication that is necessary is external communication, and this involves interacting with vendors, clients, customers, press representatives and legal representatives. All of these channels require great tact and showmanship, and no company can survive without following the proper lines of communication. The needs of the clients need to be understood, the progress needs to be regularly conveyed to them, the procurement of raw materials needs to be carried out, the synergy and partnership with other companies needs to be nurtured, and the customers need to be targeted properly. All of these tasks require a concentrated effort from all departments of the organization, and this can only be achieved through proper means.
The importance of business communication in modern-day scenarios must not be underestimated by any means, since this is the life blood of any company. Embracing new technology for this purpose is also essential, and all successful companies know this.